Frequently Asked Questions

Link	Frequently Asked Question
See Answer	What kind of printers do you use?
See Answer	What is the largest print you can produce?
See Answer	What finishing services do you offer?
See Answer	How can I send my images to DeltaQuest?
See Answer	Who pays for in-bound shipping?
See Answer	I don't have internet access. Can I still use your lab?
See Answer	How fast does my high speed internet service need to be?
See Answer	How do I "calibrate" my monitor to DeltaQuest's output?
See Answer	Is there a discount if I do my own color?
See Answer	Can you match a "guide print?"
See Answer	What is your turnaround time?
See Answer	What if I need my prints more quickly.
See Answer	How can I pay?
See Answer	When is the current pricing effective?
See Answer	Are there price breaks for prints?
See Answer	I have a Fuji S1 or Canon D30 or Nikon D1 camera. Will you print my work?
See Answer	How do you ship?
See Answer	Do I pay for shipping?
See Answer	What is the "best" camera?
See Answer	Do you offer Package Printing (Pick-a-Pac, sports, dances, underclass)?
See Answer	What is the "best" computer for working with digital image files?
See Answer	What kind of paper do you use?
See Answer	Do you offer Kodak Endura Metallic Paper?
See Answer	Do you offer a Web Proofing service for my customers to view their images?
See Answer	How big of a print can you make from my (___)MB file?

What kind of printers do you use?	We use a Kodak RR30 Laser Printer for all prints up to and including 12x30. It prints at 400PPI. We use a Durst Epsilon 30 for all remaining prints up thru 30x60. It prints at 254PPI. We also have an Epson 9600 with UltraChrome ink that we use to print archival fine art black and white, watercolor and canvas prints. It is 360ppi and can print up to 43.5" wide.
What is the largest print you can produce?	We can print up to 30" by 100 feet on photo paper and 43.5" wide on inkjet.
What finishing services do you offer?	Check out the full list of finishes at substrates on our everything page We offer a water-based lacquer coating in either 2 passes (standard) or 6 passes (heavy). We can mount prints on single & double weight styrene up to 20x24; 3/16 gator up to 30x60 and masonite (hardboard) from 11x14 through 30x40. We offer canvas mounting, 10 oz or 12 oz on gator or masonite as well as Canvas Board (which is pre-wrapped canvas over double weight mount board). Standard sizes up to 20x24 for dbl wt; standard sizes to 30x40 on masonite; any size up to 30x40 for Gator. We can pebble or linen texture prints up to 20x24. We die-cut all wallets We can stack-cut quantity prints
How can I send my images to DeltaQuest?	Either via high speed internet or on a CD shipped using a common carrier. Image Upload
Who pays for in-bound shipping?	We will provide complimentary UPS Ground inbound labels.
I don't have internet access. Can I still use your lab?	Yes, however as of March 1, 2003, all orders must be submitted via our database. This does not require a high speed connection, dial-up is sufficient. We recommend any provider EXCEPT AOL.
How fast does my high speed internet service need to be?	If you wish to use it to transfer image files to us, ideally it should allow you to "push" files at 384kbps or better.
How do I "calibrate" my monitor to DeltaQuest's output?	There is no need to do this. We color correct every image that goes through the lab (over 175,000 last year). We will work with you so that you are sending us reasonably good files.
Is there a discount if I do my own color?	Yes. You will save $0.99 per image and you will receive a 20% discount on the prints.
Can you match a "guide print?"	Yes, we can get very close. It costs $15.00/image & adds 3-4 days to turnaround
What is your turnaround time?	Most orders ship within 2-4 business days of us receiving the order and the images.
What if I need my prints more quickly.	We provide three levels of rush service. Same day, next day, and two day. Canvas mounting on rush shipments may or may not be possible. All other finishes are included in rush turnaround time; i.e: no additional time is needed for other finishes.
How can I pay?	We accept Visa or MasterCard, COD. Open accounts are subject to credit approval and are Net 15 End Of Month, meaning payment for all invoices issued in January is due by February 15th.
When is the current pricing effective?	1-Aug-2004
Are there price breaks for prints?	Yes, there are various levels of quantity breaks. Please see the pricing sheet.
I have a Fuji S1 or Canon D30 or Nikon D1 camera. Will you print my work?	Yes, but we can't guarantee the color. Buy an S2, 1Ds or D100. Better yet, buy a Nikon D2x or Canon 1Ds Mark II. The color on the cameras in question is too erratic.
How do you ship?	We ship complimentary UPS to arrive at your studio in Two Days.
Do I pay for shipping?	Only for customer-requested expedited shipping. We will get it to you in two days or less on us. Also, we have recently implemented a policy whereby we will charge you the published rate for shipments that are classified by UPS as "Oversize 1 or 2".
What is the "best" camera?	It depends. For Seniors (or studios where the vast majority of the prints are 20x24 or smaller) the Canon 10D, Nikon D100 or Fuji S2 are typically more than adequate. For families, larger groups and images where the subject is a relatively small portion of the image, we recommend a Kodak Pro N/C or Canon 1Ds or Mark II.
Do you offer Package Printing (Pick-a-Pac, sports, dances, underclass)?	Yes. Absolutely! It is competitively priced and the quality and turnaround is amazing.
What is the "best" computer for working with digital image files?	We absolutely, positively recommend one or more Power Macintosh G5s. They are incredibly fast, rock solid stable and really well built.
What kind of paper do you use?	We use Kodak Endura(tm) digital photographic paper exclusively. Our standard surface is "E" or Lustre. We also stock Metallic, "F" Glossy and "N" Matte, although turnaround times for these surfaces are generally one to three days longer than standard.
Do you offer Kodak Endura Metallic Paper?	Yes, we do. Prints on Metallic are 25% more than standard "E" surface prints.
Do you offer a Web Proofing service for my customers to view their images?	We sure do. Give us a call for information and pricing. You can click here to view a sample site.
How big of a print can you make from my (___)MB file?	Quality is a very subjective attribute and highly dependent on the content of the image, the quality of the camera, the lighting and the shooter. One studio's beautiful 8x10 is another's toilet paper. We like to produce the best possible prints with the available technology. We won't make ANY judgment calls on whether an image will look good at a particular size. We'll print a 30x40 from your cell phone camera picture. If you want to judge for yourself, scale your image to the desired output size (@ 254 ppi for files greater than 11x14; and @ 400 ppi for 11x14 and down) and use the Marquee Tool to take an 8x10 piece out of the image. Send that in and we'll print it. You can hang it on the way at a reasonable viewing distance and evaluate it yourself.